处理国内客户
约会时间

2022年9月28日
BST 13:00 - 17:30

地点

在线的

价钱

会员:245英镑+增值税
(Early booking £215 + VAT)

标准:325英镑+增值税
(Early booking £285 + VAT)

处理国内客户

课程
约会时间

2022年9月28日
BST 13:00 - 17:30

地点

在线的

价钱

会员:245英镑+增值税
(Early booking £215 + VAT)

标准:325英镑+增值税
(Early booking £285 + VAT)

早期预订折扣

直到一个月前

This half-day course assists engineers working in the domestic sector for householders or small businesses.

学习成果

By the end of the course, you should be able to:

  • 与非专业客户同意和记录明确,可执行的协议,没有技术背景和有限的经验

  • Recognise the ‘consumer protection’ background

  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility

  • 回应投诉correctly

  • 有效地沟通并更轻松地获得报酬

适用于

所有者,董事,经理和雇员,工作的小事或唯一的从业者,特别是国内部门和非商业或非专业客户。

Entry criteria

没有。

Rob Langley

课程导师

Rob Langley has an MA (Oxon) in jurisprudence. He is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. Before specialising in training and consultancy, he was a law firm partner practising in engineering and construction law. During this time, he dealt with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.

接触

Email -[电子邮件受保护]

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